Frequently Asked Questions
Find answers to common questions about our products and services.
Materials
Are your stickers waterproof?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Yes! Our premium vinyl stickers are water-resistant and weatherproof, rated for outdoor use up to 5 years. They're perfect for water bottles, laptops, cars, and outdoor applications.\n"}]}]}
Ordering
Can I get die-cut stickers with a white background?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Yes! We can create die-cut stickers with white backgrounds. For best results, please ensure your design has a clear outline or border to guide our cutting process."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Pro tip: If your design has a white background, we recommend adding a thin colored outline to help define the cutting edge."}]}]}
Processing
Can you enhance or modify my file?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We use an automatic upscaling tool to improve low-resolution files when possible, but we don't offer premium design services or significant file modifications."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"For best results, please ensure your design is:"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"• High resolution (300 DPI or higher)\n• Properly sized for your sticker dimensions\n• Ready to print as-is"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"If you need design assistance, we recommend working with a graphic designer before submitting your order."}]}]}
Ordering
How do I upload my design?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"You can upload your design directly through our website during the ordering process. Simply select your sticker options, then use our upload tool to attach your design file."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"For files larger than 25MB or if you experience any upload issues, please email your design to "}, {"type"=>"link", "url"=>"mailto:info@romalite.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"info@romalite.com"}]}, {"type"=>"text", "value"=>" with your order number in the subject line."}]}]}
Ordering
How long does it take to print custom stickers?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Standard orders take 3-5 business days for production, plus shipping time. Rush orders available in 1-2 business days for additional fee, please email us at info@romalite.com for more information regarding rush order request."}]}]}
Files
What file types do you accept for custom sticker printing?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We accept the following file formats for custom sticker printing:"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"• PNG (preferred for transparent backgrounds)\n• JPG/JPEG\n• PDF\n• SVG\n• EPS"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"For best results, please provide high-resolution files (300 DPI or higher)."}]}]}
File Requirements
What formats do you accept for custom stickers?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We accept PDF, AI, EPS, PNG, and JPG files. For best quality, we recommend PDF or vector files (AI/EPS) at 300 DPI minimum. Avoid low-resolution web images for optimal print quality.\n"}]}]}
Materials
What is holographic vinyl?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Holographic vinyl is a special material that creates a stunning rainbow effect when it catches the light. This premium material adds a unique, eye-catching dimension to your stickers that standard materials can't achieve."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"The holographic effect works best with designs that have solid areas to showcase the rainbow reflection. Please note that the holographic effect will be visible through any transparent or light-colored areas of your design."}]}]}
Process
What is the turnaround time for custom stickers?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Our standard production time is 2-3 business days after design approval. This does not include shipping time, which depends on your selected shipping method and location."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"For rush production (orders under 500 quantity), please email "}, {"type"=>"link", "url"=>"mailto:info@romalite.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"info@romalite.com"}]}, {"type"=>"text", "value"=>" before placing your order for a rush fee quote and express shipping options."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"If you need a digital proof before production, please email "}, {"type"=>"link", "url"=>"mailto:info@romalite.com", "title"=>nil, "target"=>nil, "children"=>[{"type"=>"text", "value"=>"info@romalite.com"}]}, {"type"=>"text", "value"=>" with your design and requirements."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Please note: We do not offer refunds on custom products as they are made to order. Please review your design carefully before submitting."}]}]}
Materials
What materials do you use for your stickers?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We use premium vinyl materials for all our stickers, available in these finishes:"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"• Glossy vinyl - Shiny finish with vibrant colors\n• Matte vinyl - Non-reflective finish\n• Clear vinyl - Transparent background for a 'floating' effect\n• Holographic vinyl - Rainbow reflective effect"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"All our stickers are waterproof, weatherproof, and built to last 3-5 years outdoors."}]}]}
Materials
What sizes do you offer for custom stickers?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We offer standard sizes ranging from 1"x1" to 9"x9" for square or rectangular stickers, and up to 9" diameter for circular stickers."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Our precision cutting technology allows for accuracy down to 0.1", ensuring your stickers are cut exactly to your specifications. Custom shapes are available through our die-cut option."}]}]}
Materials
What type of inks do you use?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We use high-quality eco-solvent inks for all our sticker printing. These inks provide:"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"• Vibrant, true-to-design colors\n• UV resistance to prevent fading\n• Waterproof and weather-resistant properties\n• Eco-friendly formulation with lower environmental impact"}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Our eco-solvent inks ensure your stickers remain bright and durable even with outdoor exposure and regular handling."}]}]}
Ordering
What's the minimum order quantity
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We have no minimum order quantity! You can order as few as 1 sticker or as many as you need. Bulk pricing available for orders over 1000 pieces, please email us for more quotes.\n"}]}]}
Materials
Why do you only offer vinyl materials?
{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We exclusively use vinyl materials because they offer superior durability, water resistance, and longevity compared to paper stickers. Vinyl stickers can withstand exposure to sunlight, moisture, and regular handling without fading or peeling."}]}, {"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"This ensures your custom stickers maintain their vibrant appearance and adhesive properties for years, making them perfect for laptops, water bottles, vehicles, and outdoor applications."}]}]}