FAQs

FAQS

Q: WHAT IS YOUR RETURN POLICY?
A:We take pride in providing high-quality products and customer satisfaction is our top priority. In the unlikely event that you receive a damaged or defective item, please let us know as soon as possible by emailing customerservice@romalite.com and providing a time-stamped photo of the product and packaging upon arrival. We will work with you to make things right. Please note that we do not accept returns for any reason other than a defective or damaged item. If you need to request a return or exchange, please contact us within 24 hours of delivery and we will be happy to assist you.

Q: WHAT IF I CHANGE MY MIND ABOUT MY PURCHASE?
A:At this time, we are only able to accept returns or exchanges for defective or damaged items. We apologize for any inconvenience this may cause and encourage you to carefully review your order before completing your purchase.

Q: WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
A: Please contact us as soon as possible if you need to cancel or change your order. We will do our best to accommodate your request, but please note that we may not be able to make changes to your order once production has started.

Q: WHAT IF MY ITEM IS LOST OR STOLEN DURING DELIVERY?
A:We understand that receiving your order is important to you and we strive to ensure that it arrives at your doorstep in perfect condition. However, in the unfortunate event that your package is lost or stolen during delivery, we regret to inform you that we are not responsible for any such incidents. We highly recommend that you provide a secure shipping address and ensure that someone is available to receive the package upon delivery. We apologize for any inconvenience this may cause and thank you for your understanding.

Q: DO YOU HAVE ANY OTHER QUESTIONS OR CONCERNS?
A: We're here to help! If there's anything else you'd like to know about our return policy or any other aspect of our products, please don't hesitate to get in touch. Our friendly team is always happy to assist you in any way we can.

 

Q: DO YOU OFFER ANY DISCOUNTS FOR LARGE ORDERS? 

A: Absolutely! At Romalite, we understand that different customers have varying needs, especially when it comes to order size. For those requiring larger quantities, we are more than happy to discuss potential discounts. Our approach is to work closely with you to understand your specific requirements and find a solution that best fits your needs.

If you're considering placing a large order, we encourage you to get in touch with us directly. Share your order details, and we'll explore how we can offer you the most value. Also, be sure to visit our wholesale page for more information on bulk order options and benefits.

We deeply value our customers and are committed to providing exceptional service. Whether it's a one-time large order or a long-term supply need, we are here to work with you to ensure your satisfaction.